You can check the availability of products in boutiques directly on the product page using the "Check availability in boutique" option or by contacting the selected boutique by phone or via WhatsApp:

• Boutique Warsaw: +48 880 405 087
• Boutique Gdansk: +48 883 803 937

For availability, please contact our Customer Service:

info@lecollet.pl
+48 880 405 066

Our consultants are available from Monday to Friday, 9:00 a.m. to 5:00 p.m.

If you want to know the exact dimensions of a given model, select the size you are interested in - detailed information will appear next to the product.

All dimensions are also available by clicking on the "Size Chart" option.

To find the perfect fit for your figure, use the "Find Your Size" feature. Simply enter a few details, such as your height, weight, and body type, and the system will suggest the right size.

Yes, just contact our Customer Service at : info@lecollet.pl
Our consultants are available from Monday to Friday, 9:00 a.m. to 5:00 p.m.

Refunds will be made via the same payment method used for purchase.

If you wish to use a gift card for payment, please retain the card details until the return process is complete so that you can use it again.

If your order has already been shipped, you will receive an email from us with a tracking number so you can easily check where your package is.

You can find your order number by logging in to your user account or in your order confirmation email.

Yes, orders can only be canceled until the package leaves our warehouse. To cancel, please have your order number ready and contact us by phone, email, or WhatsApp:

+48 880 405 066
info@lecollet.pl

Our consultants are available from Monday to Friday, 9:00 a.m. to 5:00 p.m.

Yes, changes can only be made until the package leaves the warehouse. To modify your delivery method, please have your order number ready and contact us by phone, email, or WhatsApp:

+48 880 405 066
info@lecollet.pl

Our consultants are available from Monday to Friday, 9:00 a.m. to 5:00 p.m.

Unfortunately, it's not possible to exchange a product purchased online. However, you can return the item and place a new order.

Unfortunately, this isn't possible. Each order placed is shipped separately, and you will receive a separate package for each order.

You have 14 days from the date you receive your order to return products purchased online.

The product should be returned undamaged, with tags and (if possible) in the original packaging.

How can you make a return?

You can make a refund in three ways:

1. In one of our stationary boutiques,
2. Using any carrier,
3. By registering your return in a dedicated application .

Refund via app

To register a return:

• provide the 6-digit order number with a hashtag (e.g. #000001 ),
• enter the email address from which the purchase was made,
• select the products you want to return.

Returns are processed within Poland via InPost (cost: PLN 14.99). It is possible to ship a parcel without printing a label.

Returns address:

DTW Logistics Group Sp. z o. o.
Panattoni Park Warsaw West
Sochaczewska Street 98C
05-870 Błonie

Please attach a note with your order number to the package.

Refund:

Refunds will be made via the same payment method used for purchase, within a maximum of 14 days of receipt of the returned item.

If you have any questions, please contact us:
+48 880 405 066
info@lecollet.pl

Our consultants are available Monday to Friday, 9:00 a.m. to 5:00 p.m.

To register a return, please enter your 6-digit order number preceded by a hashtag (e.g. #000001) and the email address used to place the order.

If the problem persists, please contact us:
+48 880 405 066
info@lecollet.pl

Our consultants are available from Monday to Friday, 9:00 a.m. to 5:00 p.m.

Yes, just attach a note with your order number to each of them.

Refunds will be processed after the package has been verified, and within a maximum of 14 days of its arrival at the warehouse. Once your return has been approved, you will receive an email confirming your refund.

Refunds will be made via the same payment method used for purchase.

If you receive the wrong product, please contact Customer Service.

We will investigate the cause to eliminate similar errors in the future, prepare a return label, and replace the product with the correct one, subject to availability.

Customer Service Office:
+48 880 405 066
info@lecollet.pl

Our consultants are available from Monday to Friday, 9:00 a.m. to 5:00 p.m.

If you receive the wrong product, please contact Customer Service.
We will investigate the cause to eliminate similar errors in the future, prepare a return label, and replace the product with the correct one, subject to availability.

Customer Service:
+48 880 405 066
info@lecollet.pl

Our consultants are available from Monday to Friday, 9:00 a.m. to 5:00 p.m.

To file a complaint, simply send us an email: reklamacje@lecollet.pl .

In the body of the email, please provide the order number and the name of the product in question.

We'll also ask you to attach photos and a brief description of the defect. In response, we'll guide you through the complaint process and provide instructions on how to return the product to our office free of charge.

A response to the complaint will be provided within 14 days from the date of submission of the complaint.

These are two different addresses.

The refund applies to situations where you want to return the product without giving a reason - you have 14 days from the date of receipt of the order (more information here ).

The address for returns is:
DTW Logistics Group Sp. z o. o.
Panattoni Park Warsaw West
Sochaczewska Street 98C
05-870 Błonie

A complaint concerns a damaged product or a product that is not as described (more information here ).

Before shipping, please contact us by email at reklamacje@lecollet.pl with a short description of the defect and photos of the product.

The address for complaints is:
LE COLLET
Adama Naruszewicza 5/3 Street
02-627 Warsaw

Yes. If you would like to delete your account, please submit your request via email: info@lecollet.pl

You can change your delivery address after logging in to your account.

Just go to the “Profile” tab and then click the “+” icon to add a new address.

Your purchase history is available after logging in to your account in the “Orders” tab.

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