You can return LeCollet products within 14 calendar days from when the courier delivers your parcel to you.

To make a refund:

  1. You must have an account in the store under the same e-mail address from which you placed your order. The account will allow for a smooth transition process.

a. If you have a Customer Account (login and password for Accounts in the store) - you can go straight to point 2.

b. If your purchase was made without creating an account, you can now transform your Guest Account into a Customer Account.

To do this, enter your email address and order number here:

and then enter the new account password at the bottom of the page with the details of your order:

  1. If you already have an active Customer Account - log in to it:

  2. After logging in to your account, go to the order history:

Select the order which you want to return and click: Details and return:

  1. In the return section, indicate which products you want to return and fill in the remaining fields as per the instructions and click the button that approves the return request:

  2. Once we approve your request, you will get a link to a file with the return instructions and the address of the shipment.

In case of any problems, please contact us.