You can return LeCollet products within 14 calendar days from when the courier delivers your parcel to you.
To make a refund:
You must have an account in the store under the same e-mail address from which you placed your order. The account will allow for a smooth transition process.
a. If you have a Customer Account (login and password for Accounts in the store) - you can go straight to point 2.
b. If your purchase was made without creating an account, you can now transform your Guest Account into a Customer Account.
To do this, enter your email address and order number here:
and then enter the new account password at the bottom of the page with the details of your order:
If you already have an active Customer Account - log in to it: https://lecollet.pl/logowanie
After logging in to your account, go to the order history: https://lecollet.pl/historia-zamowien
Select the order which you want to return and click: Details and return:
In the return section, indicate which products you want to return and fill in the remaining fields as per the instructions and click the button that approves the return request:
Once we approve your request, you will get a link to a file with the return instructions and the address of the shipment.
In case of any problems, please contact us.